Dena M Dirks  |  336-918-5534

Objective: To secure a challenging, progressive and mutually rewarding position that will utilize my interpersonal skills, outstanding work ethic and management experience.

Qualifications: Self-motivated, Exceptional customer service, Accounts Payable & Receivable, Able to direct work flow in an accurate and timely manner.

Professional Experience:

Fortress Insurance, Customer Service / Billing Specialist,  June 2010 to present.


  • Handle all billing for all carriers and client billings.
  • Handle all receivables and bank deposits.
  • Work with non-renewal clients for possible retention and reinstatement.
  • Handle reinstatement with underwriters.

Ketchie Creek Bakery, Baker, Sept 2009 – June 2010 Responsibilities:

  • Preparing an extensive assortment of deserts from scratch.
  • Decorating spectacular custom cakes in a timely, efficient manner to ensure quality and customer satisfaction.
  • Provide remarkable customer service in sales, baking and deli.

Johnson & Company, Assistant Sales Manager, Oct 2007 – Sept 2008


  • Maintain telephone contact with clients.
  • Preparation of all outgoing / incoming shipments.
  • Answering calls, greet customers and provide information.
  • Perform filing, typing, and word processing.
  • Enter in clients information
  • Responsible for invoicing and accounts payable.

Storybook Cakes, Sole Proprietor, March 2001 – Present Responsibilities:

  • Creating a delicious, made from scratch designer cake for every occasion.
  • Establishing client base, extensive customer servicing and sales development.
  • Control stock and conduct purchasing procedures
  • Coordinate deliveries, scheduling and meetings with clients.
  • Collaborate with each individual customer to design a fabulous product, delightful for all involved.


Davidson Community College

Computer software certified

Davie High School, June 1984



Sherry Hutchins, Manager, Ketchie Creek Bakery, 336-399-8620

Henry Johnson, Owner, Johnson & Company, 336-462-5785

Nancy Payne, Office Manager, Medical Associates of Davie, 336-692-1490

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